Shipping Policy

Placing an Order – Homesay Foods

We love making it easy for you to enjoy our homemade delights. Here’s everything you need to know before placing your order:

You can place your order through:

Need it today? Be sure to place your order before 10 AM (PST).
Orders placed after 10 AM will be scheduled for next-day delivery.
Pre-booked orders will be delivered according to the selected date and time.

Full payment is required when placing your order, unless agreed otherwise.
We accept major credit/debit cards for online orders.
For orders within Pakistan (excluding custom orders), Cash on Delivery is available.

Once you place your order, you’ll receive a confirmation with your order number and payment receipt.
Please review the details carefully. If anything looks off, let us know right away.
Didn’t get a confirmation? Check your junk or spam folder—sometimes it ends up there.

Note: Homesay Foods can’t be held responsible for errors made during the ordering process by the customer.

We get it—plans change. Here’s how we handle that:

You can request changes to your order, but we may not always be able to accommodate last-minute requests. Any changes might incur additional charges.
We offer a full refund if you cancel at least 14 days before the scheduled delivery or pickup.
Cancellations made within 72 hours of the delivery date will receive a 50% refund.
For cancellations made within 24 hours, unfortunately, we won’t be able to offer a refund as preparations will have begun.
Orders placed within 72 hours of delivery are considered non-refundable due to the short notice.

For further info, refer to our Refund/Return Policy.

Whether you’re picking up or getting it delivered, here’s what to expect:

Your order will be ready during the time slot you selected.
If something comes up and you can’t collect on time, please inform us. We’ll keep your order safe until the end of its shelf-life, after which it will be discarded.
Once collected, it’s your responsibility to handle and transport it safely.

Please double-check that your delivery address and contact number are correct.
Someone must be available at the delivery location to receive the order.
Homesay Foods isn’t responsible for delays or missed deliveries due to incorrect information or if no one is available to accept the delivery.

If you need help or have any questions before ordering, we’re always happy to assist—just reach out to us via our website or socials!